Genting case study
Currently the Guinness World Record holder for the largest hotel in the world, Resort World Genting needed to improve the speed of reservations and check-ins at their resort in Genting Highlands.
The solution – an electronic system that would allow guests to book rooms and check-in with zero human contact.
The ikiosk system allowed guests to scan their identity (passport or myKAD), select their room and make payment all in under 3 minutes – with the system even spitting out the room keycards at the end of the transaction. This allowed guests to avoid long queues and check into the largest hotel in the world with almost no time.
The UI was designed in multiple languages and supported multiple forms of payments – all in all keeping focus on the main goal – convenience.